Frequently Asked Questions about our premium retractable fly and insect screens for windows, doors and security doors. Contact us if you have any other enquiries.

Who is Ultrascreen?

Ultrascreen is an independently owned family run business. We pride ourselves on providing top quality retractable insect screening solutions with outstanding service and customer support.

How big is the cassette housing?

Ultrascreen manufacture using 36mm or 46mm cassette systems and a variety of pleated screen sizes. Refer to individual product pages for dimensions.

What colours are available?

Ultrascreen currently stock 8 standard colours and can colour match to any dulux powder coat colours upon request.

Can you screen Bi-folds and stacker doors?

Yes Ultrascreen can screen most openings with a maximum 3100mm height and 6000mm width (oversize options may be available), refer to our sales team for more detail on 1800 060 020.

Is there a warranty?

Yes, Ultrascreen provides a limited lifetime warranty, please refer to the warranty page for further details

How do I maintain my retractable screens?

To ensure smooth operation of your retractable screens the tracks must be kept clear of debris and left in the retracted position when not in use. Refer to the Ultrascreen Care page you received with your screen or e-mail us at info@ultrascreen.com.au for a copy.

Can I install an Ultrascreen?

Yes, all Ultrascreen products are supplied with DIY instructions and can be installed by anybody with basic tools experience.

Are any special tools required for DIY?

No, Installation can usually be completed with a battery operated drill, tape measure, fine tooth hacksaw and general handyman tools.

How long from once I order until I receive my Ultrascreen?

All our insect screens are custom made to your specifications. DIY kits are dispatched within 5-10 business days whilst installations tend to be completed within 15-20 business days from the date of your order which begins upon the receipt of a 25% deposit. Lead times are subject to seasonal demand and non-standard colour selections will increase lead times.

Delivery

Delivery charges are quoted during the formal quotation process and we require the full balance of the order to be paid prior to shipping. Our staff may ask you for an area to leave the screen if nobody will be present during business hours. For any specific delivery related enquiries please e-mail info@ultrascreen.com.au

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    Queensland Sales: Tel - 1300 244 359 | email - qld@ultrascreen.com.au

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